QUESTIONS AND ANSWERS - WATER INTERRUPTIONS AND BOIL WATER ADVISORIES

September 13, 2018

QUESTIONS AND ANSWERS
WATER INTERRUPTIONS AND BOIL WATER ADVISORIES

Q1: WHY ARE THERE SO MANY WATER SHUT-DOWNS? WHAT IS HAPPENING?
Over the next few weeks, the City will be implementing three separate projects, that all have an impact on the City’s water system. The projects include water- loss reduction (which is part of the City’s water conservation strategy); planned infrastructure repairs; and connecting the Joamie Court subdivision to the City’s water infrastructure.
Q2: ARE RESIDENTS ON TRUCKED-SERVICES AFFECTED?
No. Residents on trucked-services are not impacted. Service will continue as usual.
Q3: WHAT IS THE BENEFIT OF THESE REPAIRS?
Repairing the infrastructure on the City’s water system will help to reduce water loss, as well as provide up-grades to the current system, which will also help reduce emergency repairs.
The repairs will enable the City to provide a more efficient and effective water system to residents.
Q4: IS THERE A PLACE WHERE I CAN GET WATER DURING A WATER SHUT-DOWN?
During a water shut down, residents will be able to go to the City’s Fire Hall from 9 AM to 8 PM, where a hose will be available to fill containers. Residents are asked to please park along the side of the parking lot, to keep the area clear in case of an emergency call-out.
Q5: WHAT IS A “BOIL WATER ADVISORY? WHY IS IT NECESSARY?
As a requirement from the Department of Health, as a precautionary measure, 
a boil water advisory is required anytime there is a repair on the main water line. This procedure will help to ensure that water is safe to drink, while the City conducts tests on the water to ensure its integrity.
Q6: HOW LONG DO I NEED TO BOIL WATER?
During a boil water advisory, residents are asked to boil water for a minimum of two minutes.
Q7: DURING A BOIL WATER ADVISORY, IS THE WATER SAFE TO USE?
Residents can use tap water that has not been boiled for laundry and showers during a boil water advisory. As a precautionary measure, residents are asked to not use tap water for brushing-teeth or drinking.
Q8: ONCE A BOIL WATER ADVISORY IS OVER, IS THE WATER SAFE TO USE IF IT’S DISCOLOURED?
Often, during a water shut-down, sediment can accumulate in pipes, causing the discolouration once the water is restored.
Once a boil water advisory is over, residents are asked to run taps until the water is clear.
It may be worth noting that the discoloured water can be saved and used for non- drinking purposes.
Q9: HOW IS THE CITY COMMUNICATING THIS INFORMATION?
Information is being sent to the media, including radio, posted on the City’s website, posted on the City’s Facebook page, shared with the Iqaluit Public Service Announcement page, and posted to the City’s Twitter account. Information for large areas that will be impacted will also be posted on the bulleting boards at Canada Post, Ventures, the Quick-stop and Northmart (with permission from management).
Q10: HOW CAN I PREPARE FOR A WATER SHUT-DOWN?
Tips include:
 Prior to a shut-down, fill containers with water and store in a cool, dark location.
 Fill the bathtub for water use, to use as a required.
This water can be used to pour into a toilet to help with flushing.
 Anti-bacterial hand sanitizer can be used for hand washing.
Once the water is restored
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 Often, during a water shut-down, sediment can accumulate in pipes, causing the discolouration once the water is restored.
 Run a cold water tap to ensure the water runs clear before any other water-using device is operated. (The water is tested to ensure it meets water quality standards).
 Don't run your hot water tap just yet. The impurities could be drawn into your hot water tank and may cause problems with its operation.
 Discard any ice cubes produced by your fridge's ice maker.
 Discoloured water can be saved and used for non-drinking purposes.