QUESTIONS AND ANSWERS - WATER INTERRUPTIONS AND BOIL WATER ADVISORIES

October 29, 2018

QUESTIONS AND ANSWERS
WATER INTERUPTIONS AND BOIL WATER ADVISORIES
Q1: WHY ARE THERE SO MANY WATER SHUT-DOWNS? WHAT IS HAPPENING?
Over the next few weeks, the City will be implementing three separate projects, that all have an impact on the City’s water system. The projects include water- loss reduction (which is part of the City’s water conservation strategy); planned infrastructure repairs; and construction regarding the Joamie Court subdivision.
Q2: ARE RESIDENTS ON TRUCKED-SERVICES AFFECTED?
No. Residents on trucked-services are not impacted. Service will continue as usual.
Q3: WHAT IS THE BENEFIT OF THESE REPAIRS?
Repairing the infrastructure on the City’s water system will help to reduce water loss, as well as provide up-grades to the current system, which will also help reduce emergency repairs.
The repairs will enable the City to provide a more efficient and effective water system to residents.
Q4: IS THERE A PLACE WHERE I CAN GET WATER DURING A WATER SHUT- DOWN?
During a water shut down, residents will be able to go to the City’s Fire Hall from 9 AM to 8 PM, where a hose will be available to fill containers. Residents are asked to please park along the side of the parking lot, to keep the area clear in case of an emergency call-out.
Q5: WHAT IS A “PRECAUTIONARY BOIL WATER ADVISORY”?
The City has adopted a cautionary approach to ensuring the integrity of water
after repairs have been made to the main water line. To verify the quality of the
water within the section of the repaired pipe, the City conducts two consecutive
bacteriological tests, which take approximately 48 hours to complete. As such, as
a precautionary measure, the City advises residents boil water for 48 hours
prior to consuming.
Q6: HOW LONG DO I NEED TO BOIL WATER WHEN AN ADVISORY IS ISSUED?
During a boil water advisory, residents are asked to boil water for a minimum of
two minutes.
Q7: DURING A BOIL WATER ADVISORY, IS THE WATER SAFE TO USE?
Residents can use tap water that has not been boiled for laundry and showers
during a boil water advisory. As a precautionary measure, residents are asked to
not use tap water for brushing-teeth or drinking.
Q8: ONCE A BOIL WATER ADVISORY IS OVER, IS THE WATER SAFE TO USE
IF IT’S DISCOLOURED?

Often, during a water shut-down, sediment can accumulate in pipes, causing the
discolouration once the water is restored.
Once a boil water advisory is over, residents are asked to run taps until the
water is clear.
It may be worth noting that the discoloured water can be saved and used for nondrinking
purposes.
Q9: HOW IS THE CITY COMMUNICATING THIS INFORMATION?
Information is being sent to the media, including radio, posted on the City’s
website, posted on the City’s Facebook page, shared with the Iqaluit Public
Service Announcement page, and posted to the City’s Twitter account.
Information for large areas that will be impacted will also be posted on the
bulleting boards at Canada Post, Ventures, the Quick-stop and Northmart (with
permission from management).
Q10: HOW CAN I PREPARE FOR A WATER SHUT-DOWN?
Tips include:
 Prior to a shut-down, fill containers with water and store in a cool, dark
location.
 Fill the bathtub for water use, to use as a required.
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This water can be used to pour into a toilet to help with flushing.
 Anti-bacterial hand sanitizer can be used for hand washing.
Once the water is restored
 Often, during a water shut-down, sediment can accumulate in pipes,
causing the discolouration once the water is restored.
 Run a cold water tap to ensure the water runs clear before any other
water-using device is operated. (The water is tested to ensure it meets
water quality standards).
 Don't run your hot water tap just yet. The impurities could be drawn into
your hot water tank and may cause problems with its operation.
 Discard any ice cubes produced by your fridge's ice maker.
 Discoloured water can be saved and used for non-drinking purposes.